When you complete your Movement and Lifestyle assessments within the Symmio platform, you will have the opportunity to download your personalized findings report. This will open as a "pop-up" on your device. You need to be sure you have pop-up blockers disabled on your device.
iPhone
To turn off the pop-up blocker in Safari on an iPhone, you can do the following:
Open Settings
Scroll down and tap Safari
Scroll down to General
Find Block Pop-ups
Toggle off Block Pop-ups
You can also turn off the pop-up blocker in Firefox on an iPhone by doing the following:
Open the Firefox app
Tap the three lines in the bottom right corner of the screen
Select Settings at the bottom of the menu
Scroll down and find Block Pop-up Windows
Tap the button to the right of that to turn it off
Tap Done at the top right
Android device
To turn off the pop-up blocker in the Chrome app on an Android device, you can try the following steps:
Open the Chrome app
Tap More to the right of the address bar
Select Settings
Tap Permissions
Select Pop-ups and redirects
Toggle the switch to turn off Pop-ups and redirects
If using a computer
Open Chrome
Click the three dots in the upper right corner to open the Customize and control Google Chrome menu
Select Settings
Click Advanced at the bottom of the page
Under Privacy and security, click Content Settings
Select Pop-ups and redirects
Uncheck the Blocked (recommended) box
To turn off the pop-up blocker in Firefox on Windows, you can do the following:
Select the three horizontal bars in the upper right corner
Select Options
Select the Privacy and Security tab
Uncheck the Block pop-up windows box below Permissions
Close the window
Click OK
Exit and relaunch the browser
To turn off the pop-up blocker in Microsoft Edge, you can do the following:
Open Microsoft Edge
Click the Settings and More button (three horizontal dots) in the top-right corner
Click Settings
Click Cookies and Site Permissions
Scroll down and select Pop-ups and redirects
Toggle the switch to turn the blocker off
To turn off the pop-up blocker in Safari on a Mac, you can do the following:
Open Safari
Select the Safari menu
Select Preferences
Select the Websites tab
Select Pop-up Windows on the left side of the window
Select "Allow" next to "When visiting other websites"
Once you have done this, you should be able to view your report within Symmio without any issues.