This article will go into detail about high-risk recommendations, what they are, how they are triggered and how you can manage users who need immediate help.
What are high-risk recommendations?
High-Risk Recommendations on Symmio are your frontline tool for managing the health risks of your users. This feature lets you roll out critical information and guidance, tailored for folks who need specialized recommendations to tackle and diminish their health risks. It's all about getting the right help to the right people at the right time.
Default Recommendations:
Set up in the Organization Settings, these are your go-to recommendations for everyone on the platform. They're like your baseline defense against health risks. Click here to learn how to customize the default Recommendations.
Customizing Group Recommendations:
For advice that hits closer to home, you can customize recommendations for specific groups. It's like crafting a health strategy that speaks directly to the needs of each group. Click here to learn how to customize Group Recommendations.
Triggering High-Risk Recommendations
How does someone end up seeing these high-risk recommendations? There are two main triggers:
Pain Alerts: If someone reports pain during their movement assessment or flags it in their Injury History, it's a red flag.
Behavioral Health Scores: Falling below the norm in the Behavioral Health Assessment signals a cry for help.
Understanding these triggers is crucial. Learn more about Risk Categories.
High-Risk Notifications
Users are notified when they are in the high-risk category immediate after completing the Functional Wellness Assessment.
Important Message (In-app)
Imagine this: a user checks their Today screen and sees an important message telling them they're in the high-risk category. It's a direct call to action to seek help, triggered by pain or behavioral health concerns.
Your Recommendations (Web Assessment)
Similarly, completing an assessment on the web and hitting that high-risk mark brings up a message. It's the first step toward addressing their needs, especially for users facing behavioral health challenges.
Viewing the Recommendations
Once that important message is seen, users are directed to "My Recommendations," where your customized action steps await. It's your chance to guide them towards the next steps, resources, or support they need.
Learn how to create your customized High-Risk Recommendations page.
In the App
In this example, users can find a tailored video, a catchy header, informative body text, and a button leading them to more resources. It's your personalized health message, ready to make a difference.
Web Assessment
The experience is seamless across devices. The same thoughtful layout and content greet users, ensuring consistency in your message and support, no matter where they access it.
In summary, High-Risk Recommendations on Symmio are about more than just alerts; they're a comprehensive support system. By understanding triggers, customizing your approach, and effectively communicating through in-app and web messages, you're setting up a robust network of care for users at risk. It's a powerful way to make a real impact on their health journey.