When someone is invited to join an Symmio's platform, they become a teammate, and information related to that teammate account is stored in our databases. Teammates have multiple roles and each role has it's own level of permissions inside the platform.
Protecting your rights to your data is critical to our mission at Symmio. This article will walk you through the process of requesting to delete teammate data.
Request removal of your teammate data
In order to have your teammate data permanently removed from our databases, you’ll first need to have your teammate record deleted from Symmio. Any teammate who has access to the to delete users in the platform users page can remove teammates.
Removal versus deletion, what’s the difference?
When a teammate removes another teammate from an organization, that means that:
The removed teammate’s permissions in the platform are cancelled. - They will no longer be able to access the organization
The teammate won't show up in the team user list anymore.
However, when you request to have a teammate record permanently deleted, that means that:
All references to the existing teammate will be removed from our databases once the deletion is fully processed.
Request permanent deletion of a teammate record
If you want your own user account record to be deleted, make sure you are no longer included as a team user on any organization.
If you are requesting to permanently delete a different teammate’s data (not your own), you will need to provide the email address and user_ID value for that teammate. Make sure you have removed the user from your organization first. Once this is done, reach out to our team at [email protected]
Hard deletion is permanent.